Job Details

Mail Services Supervisor

Job no: 493964
Work Type: Staff full-time
Location: Abilene
Categories: Staff

About ACU
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Mail Services Supervisor

Posting Location Abilene, Texas

Department University Mail and Copy Services

Employee Class Non-Exempt Full-time

Basic Responsibilities A. Supervise general department operations
B. Supervise the mail distribution functions
C. Supervise the mail processing functions
D. Supervise the customer service window

Essential Duties
A. Supervise general department operations

1. Provide the appropriate controls to ensure the security of sanctity of all U.S. Mail, package shipments and campus mail handled by Mail Services
2. Know the basic information form the Postal Service and package carriers' manuals, directives, guides, etc. and how to find information in these items
3. Prepare and maintain appropriate policies, procedures and training materials for all operations
4. Communicate Mail Services' policies and procedures to the appropriate customers
5. Maintain Mail Services' space, including the lobby, and equipment keeping them clean and organized
6. Set and monitor appropriate processing goals for all functions
7. Supervise student employees

i. Recruit, interview and hire the student employees
ii. Train staff in all policies, procedures, goals, deadlines, etc. using training materials and provide refresher training as needed
iii. Prepare the work schedules
iv. Supervise the staff as they work
v. Maintain payroll records and prepare and submit payroll reports as required
vi. Periodically review the staff's job performance
vii. Ensure the safety guidelines and standards are followed in all work practices

8. Prepare and practice the plans of how Mail Services will operate in the absence of the supervisor, with the loss of electricity and other disasters
9. Serve as liaison between ACU and the US Postal Service and the package carriers
10. Maintain an appropriate stock of all USPS and package carriers' forms, packaging supplies, etc. to meet the anticipated demand
11. Stay up to date on the mail and package handling industry
12. Prepare reports on mail volume, postage expense and processing goals as required

B. Supervise the mail distribution functions

1. Accept the incoming U.S. Mail and package shipments from the carriers
2. Sort and box the incoming U.S. Mail and campus mail
3. Process all incoming accountable U.S. Mail and package shipments
4. Process all Incoming business reply and postage due mail
5. Process the incorrectly addressed mail, undeliverable mail and mail requiring forwarding
6. Run the department delivery routes
7. Perform appropriate checks of the computer inventory of undelivered accountable U.S. Mail and package shipments and the mailbox contents for proper boxing

C. Supervise the mail processing functions

1. Provide consultation services to the departments on the various options available and how to prepare their outgoing U.S. Mail
2. Process the outgoing U.S. Mail according to the Postal Service's policies and procedures
3. Maintain the outgoing U.S. Mail postage meter

4. Maintain the security of the postage meter and postage funds

D. Supervise the customer service window

1. Provide service and assistance to customers at the window
2. Give out mail and shipments according to Mail Services' policies and procedures
3. Sell postage stamps, shipping services and packaging supplies
4. Provide copying and printing services to customers
5. Maintain the cash drawer

i. Maintain proper financial controls and security of the cash drawer
ii. Count the cash drawer as required
iii. Prepare and submit deposits as required

Professional Development Requirements
A. Skills
1. Microsoft Windows
2. Microsoft Office
3. Customer service
4. Interview, hire, train and supervise staff

B. Training Modules Required
1. ACU new employee training
2. Banner General and Student
3. Postage machine operations
4. Point of sale system
5. SqBx and Quadient software

Qualifications
A. Professional
1. High school diploma or equivalent
2. Previous mail handling experience preferred
3. Previous experience waiting on customers preferred

4. Previous money handling experience preferred

B. Personal
1. Must be able to read, write, speak and comprehend spoken English
2. Must be able to calculate math equations
3. Must be able to calculate change due and count money
4. Must have well developed interpersonal skills
5. Must be able to work with constant interruptions
6. Must be able to handle difficult situations
7. Must be able to use ten-key on an adding machine
8. Must be able to type on a computer keyboard

Physical Demands •Must be able to lift packages, mail sacks, trays and tubs up to 50 pounds
•Must be able to cope with an increased amount of dust in the air
•Must bend, stoop and kneel frequently
•Must be able to spend a large part of the day standing up and moving around on a
concrete floor
•Must be able to work under pressure from deadlines and goals
•Must be able to work in a stressful environment
•Must be able to sort and box mail from ground level up to six feet
•Must be able to place and remove mail, containers of mail, packages, etc. on shelving from ground level to six feet high
•Must be able to climb a step stool or ladder
•Must be able to work in crowded conditions in a confined space

Additional Information
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.

Advertised: October 18, 2024 Central Daylight Time
Applications close: