Job Details

About XOPS

XOPS delivers autonomous IT, finally. We rescue talented IT professionals from the drudgery of human middleware, the manual coordination between systems that drains resources and morale, by unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work.

XOPS is the only active system of intelligence. Our living knowledge graph maintains complete lifecycle intelligence across every employee, device, and system, enhancing existing IT investments. This enables a legion of XOPS robots to implement policies autonomously 24/7, elevating IT professionals.

Join us in building a world where enterprises achieve fully autonomous IT operations so IT professionals can focus on strategic direction and innovation.

The Role

We're looking for a Senior Solutions Engineer to join our go-to-market team, supporting new business and expansion in Enterprise and Strategic accounts across the Western U.S. You'll be the technical face of XOPS, partnering closely with Account Executives to lead discovery, guide product evaluations, and build trusted advisor relationships with IT, security, and business stakeholders.

You'll play a critical role in articulating the value of our platform, running tailored demos and proofs of value, and providing feedback to our product and engineering teams to help us win and grow with the right customers.

What you will do:

• Partner with Sales to develop and execute technical strategies for key Enterprise and Strategic prospects
• Deliver compelling technical presentations and customized product demonstrations to technical and non-technical audiences
• Lead discovery conversations to understand customer IT operations environments, business challenges, and automation goals
• Scope and execute successful product evaluations and pilots, serving as technical lead and solution architect
• Serve as a trusted advisor to senior IT stakeholders, including CIOs, CTOs, and IT Ops leadership
• Capture feedback and competitive insights from the field and channel back to product and engineering
• Stay up to date on the evolving XOPS platform and broader ecosystem across observability, automation, and IT operations
• Occasionally support post-sale technical handoffs to ensure a smooth customer transition

Requirements

• 5+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or equivalent technical pre-sales role
• Proven success working with Enterprise and Strategic accounts across varied verticals
• Deep understanding of modern IT operations, observability platforms, automation workflows
• Strong communication and presentation skills, with experience engaging both technical and executive audiences
• Experience managing technical evaluations or proof-of-concepts (POCs) from start to finish
• Familiarity with technologies such as SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), ITSM, endpoint management
• Self-starter with strong time management and organizational skills
• Based in the Western U.S. region, with ability to travel occasionally for key customer meetings
• Experience selling or supporting platforms in the IT operations, ITSM, endpoint management, or SaaS observability space
• Experience with CMDBs or or solid understanding of how IT teams use Configuration Management Databases (CMDB) to support IT service management (ITSM) processes and solution design

Why XOPS?

• High-impact role at a product-led company backed by top-tier investors
• Opportunity to shape how Fortune 1000 companies transform their IT operations
• Collaborative, high-performance culture with a strong bias toward action
• Competitive compensation, equity, and benefits

Benefits

• Competitive Compensation: Salary, Equity, and 401K
• Comprehensive Vision, Dental, and Healthcare plans
• Discretionary Time off Policy (If you need time off, take time off!)
• 11 Company-paid Holidays
• Hybrid Work Policy
• A chance to be part of a rapidly growing startup and make a real impact!

For this role, the salary range is $189,000 - $210,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.