Job Details

Job Full Description

NOW HIRING FOR AN MEDICAL CALL CENTER-PART TIME AND FULL TIME AVAILABLE!

We are seeking a dedicated and customer-focused office scheduler to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.
Key Responsibilities

• Handle Customer Interactions: Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.
• Provide Product/Service Information: Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.
• Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.
• Process Orders and Requests: Accurately process customer orders, returns, or account updates in the company's CRM system.
• Maintain Records: Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.
• Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
• Collaborate with Team: Work closely with team members and other departments to ensure seamless customer experiences.
• Stay Informed: Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.

Qualifications

• Education: High school diploma or equivalent
• Experience: Previous experience in customer service or a call center environment is preferred but not required.
• Skills:
  
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM software and basic computer applications (e.g., Microsoft Office).
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Active listening and empathy to build rapport with customers.
• Attributes:
  
  • Patient, professional, and positive attitude.
  • Adaptability to handle diverse customer needs and situations.
  • Ability to work under pressure and meet deadlines.

If you are interested, apply online or call our office at 325-###-####!

#ABI3247

Abilene, TX
3247
408 A Lone Star Drive
Abilene, TX 79602