Job Details

Credit Card Customer Service Representative

Responsible for providing excellent customer service and maintaining strong professional relationships. Assist customers with credit card account information. Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel. Completes related record, reports, and documentation. Complete miscellaneous functions and assist with other credit card responsibilities as needed.

Essential Functions and Basic Duties

• Assumes responsibility for the accurate entry of credit card payments.
• Receives daily mail.
• Enters payments into computer accurately.
• Is responsible for making sure that all payment batches are complete and in balance at end of every day.

• Assumes responsibility for accurately changing address on accounts.
• Receive address changes by mail and process according to credit card procedures.
• Receive address changes by fax or by letter according to credit card procedures.

• Assume responsibility for imaging and filing all documents pertaining to credit cards with accuracy.

• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Bank personnel and with management.
• Assists Branches and related department as needed.
• Keeps management informed of any significant problems.
• Attends meetings as required.

• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Completes projects and miscellaneous functions as requested or required.
• All other duties as assigned.

Performance Measurements

1. Customer service is accurate, prompt, and courteous.
2. Files and imaging of documents is correct, current, and well maintained.
3. Research and resolve customer problems politely and quickly.
4. Effective working relations exist with Company personnel. Assistance is provided as needed.
5. Management is appropriately informed of area activities and of any significant problems.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

Supervisory Responsibilities:

This job has no supervisory role.

Qualifications

Education/Certification: High school graduate or equivalent.

Required Knowledge: Strong Word and Excel skills needed. Able to master new computer programs and systems. Accurate typing skills, Knowledge of Windows XP. Able to use 10 key and telephone and other basic business Equipment

Experience Required: Customer Service Experience

Skills/Abilities: Well organized Good interpersonal and public relations skills Cooperative and willing to assist others Attentive to detail Strong self-motivator

Physical Activities and Requirements of This Position

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions: None: No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements of This Position

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and deal with problems involving a few variables.

Mathematics: Ability to perform basic math skills, use decimals to computer ratios and percent, and to draw and interpret graphs.

Language Ability: Ability to use passive vocabulary of 5,000-6,000.00 words; to read at a slow rate; define unfamiliar words in dictionary for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary

Monday - Friday: 8:00AM - 5:00PM (+ overtime) 40 hours a week