Job Details

Job Title

Provide guests with menus

Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings

Answer telephone calls and respond to inquiries or transfer calls

Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed

Inspect dining and serving areas to ensure cleanliness and proper setup

Inform guests of establishment specialties and features

Receive and record guests' dining reservations

Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary

Hold the guest as the most important priority at all times

Enthusiastically greet the guest making eye contact and smiling

Ensure takeout orders are entered in the POS system accurately

Collect payment from the guest

Assemble the order checking for accuracy

Deliver the order making eye contact and repeating the order number and prepared food items

Thank the guest and invite to return again

Communicate guests feedback to restaurant management

Educate guests on products offered

Resolve guest concerns with respect and a sense of urgency

Understand in store marketing promotions

Execute new product rollouts including selling to guests and product execution

Utilize cash control procedures